Prompt, responsive customer care is the cornerstone of ReddiNet
Emergency Medical Communications. From personalized training
sessions to our round-the-clock helpdesk, and from conducting
disaster drills to our 25 years of field experience—ReddiNet
works for your success.
Everyone learns differently. With ReddiNet, you will find a
number of training options to ensure your hospital staff, team of
EMS workers, or other participating first responders are
proficient and practiced.
We understand experience can make a difference in saving a life
or losing one. That’s why we look to you for innovative ways to
train responders so they are practiced on and comfortable with
ReddiNet’s functionality. In addition to creating user-defined
features, we tailor our learning platforms for responders based
on your input. Online learning modules, independent in-person
training sessions, specialty webinars and simulated, interactive
sessions ensure you are prepared to use ReddiNet when it counts
most.
The ReddiNet Technical Support team is available 24 hours a day,
seven days a week, 365 days a year. When you call, you will
always find a live staff person on the line. We answer 90% of
your inquiries on the first call so you can carry on with your
work. Emergency response waits for no one. Your job is critical
and your system needs to be in working order all the time. We get
that!
In addition to resolving your system issues promptly, we send you
a monthly recap of your service calls. This way you can see what
issues occurred and how they were resolved. You can use the
reports to identify potential issues in training, shifts or
facility. They’re also another way for us to improve ReddiNet so
that you are always response-ready. Contact us at
800.440.7808.
Free regional Advisory Group meetings held yearly keep you and
your team informed of the latest ReddiNet developments. We use
this opportunity to solicit your great ideas and input on how we
can improve.
To keep up our knowledge, our team attends your State and
local EMS meetings. We stay up-to-date on your community
issues, can collaborate on new policies and procedures, and can
receive face-to-face feedback about specific changes you would
like to see in ReddiNet.
